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14th Annual

February 23-24, 2005
Learn how to retain customers and improve customer satisfaction from leading professionals at the two-day, 13th Annual Customer Service and Marketing Seminar.
This seminar focuses on developing strategies to brand your product and service successfully, create effective marketing campaigns, and retain customers.

Topics Planned for Customer Service & Marketing, February 23-24, 2005:

Maximizing the Brand Experience
The Future of Communications
“Visual Positioning”: The Key to Integrated Branding
Leveraging Your Brand Equity for Internal Alignment
Reputation Management as a Science: A Case Study in Building a Global Brand
CRM: Customer Marketing vs. Brand Marketing
Cut Through the Clutter with Amazing Relevance
Service with an Attitude
Understanding Consumers: A Short Course in Brain Surgery
Communicating the Brand Promise
Measuring Website Success
The Secret of Great Brands: Building relationships 360 degrees at a time
Creating a Customer-Driven Business

 

Adam Craw
Customer Service & Marketing Seminar Coordinator
Partners in Business Home Page