Seminar Series
Financial Services &
Customer Service
& Marketing
Women In Business

Human Resources


22nd Annual

March 30- March 31, 2005


Stephen Krempl
VP, YUM University and Global Training

Customer Mania – A Cultural Revolution at YUM!

Stephen Krempl is VP of YUM University and Global Training for YUM! Brands Inc. YUM Brands is the franchisor for KFC, Taco Bell, Pizza Hut, Long John Silver and A & W restaurants. YUM is the largest quick services restaurant company with 34,000 restaurants operating in over a 100 countries. The focus of YUM University is to build a curriculum that supports and grows of their leaders on all aspects of the “YUM Dynasty” model. His Global training team also focuses on designing “one system” team member and restaurant management programs. He started his YUM career in the Asia Regional office, moved to the International offices in Dallas and then to corporate headquarters in Louisville, KY. He formerly served in training positions in PepsiCo, Motorola, Singapore Institute of Management and Outrigger Hotels.

Stephen is also an author. He has currently three books Training Across Multiple Locations, (2001, Barrett-Koehler Publishers, Inc.) and Business ER (2003, Xulon Press) Leadership ER ( 2004, CornerStone) and has presented/trained audiences in 25 countries in Europe, Asia, Middle East, and Australia.

Stephen is a member of the American Society for Training and Development (ASTD) and the National Speakers Association (NSA). He has previously held positions in several organizations including President - Association for Physiological Type (Singapore), committee member - Singapore Training and Development Association and board member - Asian Regional Training and Development Organizations (ARTDO).


Partners in Business Home Page