Seminar Series
Financial Services &


Customer Service
& Marketing
Women In Business
Human Resources


30th Annual

September 29-30, 2004
Concurrent Speaker

Jose V. Zavala
Customer Satisfaction Superintendent, Delphi Packard Electric

Lean Support Initiatives

Mr. Jose Zavala has 16 years of experience in the automotive industry. In 1986, he started working at Allied Signal’s Seatbelt Operations in Juarez, Mexico. While working for Allied Signal, he was introduced to the latest quality techniques and methodologies such as Six Sigma, JIT, employee involvement programs, and poka-yoke.

In 1994, Jose joined Delphi as a supplier quality engineer. He was part of the start-up team for the Ohio BEC Plant 19 serving as a quality engineer and a manufacturing general shift supervisor. In 1997, Jose developed a solution for handling Production Part Approval Process (PPAP) documentation by creating a PPAPALL application system that is still used today around the world and is actively shared on the World Wide Web. He also participated in the development of the Lean Enterprise Assessment Process Group at Delphi’s worldwide headquarters coached by Jim Womack and John Shook. In September 2003, Jose was assigned to his current position as customer satisfaction superintendent for Border I plants in Mexico.

Mr. Zavala graduated from the Technological Institute of Juarez with a degree in computer science engineering. He also earned a master’s in manufacturing management and a master’s in operations management from Kettering University.

Jose will discuss the importance of eliminating waste in office and support functions. He will introduce a spreadsheet that simplifies the process of mapping information flows. He will use examples from his experiences implementing Lean techniques.

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