Link to Seminar Series Home Page
 
Financial Services & Banking Home Page
Operational Excellence Seminar Home Page
 
  Operational Excellence Seminar Speakers
  Operational Excellence Seminar '03 Schedule
  Operational Excellence Seminar Co-Sponsors
  Testimonials on Operational Excellence Seminar
  Archived Operational Excellence Seminar Files
Accounting Seminar Home Page
Customer Services & Marketing Home Page
Women In Business Seminar Home Page
Information Technology Seminar Home Page
Human Resources Seminar Home Page

 


Tom Mast
Managing Partner
Product Reliability Group


Are Reliable Products and Processes Optional?

Tom has over thirty years experience in manufacturing and engineering management with a focus on successful process improvement. At Product Reliability Group, he helps companies develop more robust products and processes.

He has earned engineering degrees from the University of Texas and Stanford and has an MBA from Harvard. Tom also holds four patents.

Tom defines reliability as quality over time. He applies this definition to both products and processes. Tom will explain why it is important to focus on improving your reliability and maintaining your customer base rather than focusing on warranty costs.
Partners in Business Home Page