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17th Annual

November 7-8, 2007

dLarry Silver, Comcast Business Services Leader
How to Develop Effective and Rewarding Customer Rapport and Retention

Larry’s presentation will focus on developing customer rapport and retention. He will help you answer the question, “How do you maximize customer service as customers become increasingly disenchanted with the merely adequate?”  Extraordinary service is necessary, not just desirable and this mandates a strategy to help ensure that your business achieves a standout service standard on a daily basis. In this presentation, he will discuss success stories, best practices for developing effective and rewarding customer rapport, and taking your customer service to the next level.

 

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