Mike Kennedy, President & CEO, BCC Consulting
Delivering World Class Customer Service

By attending this entertaining and thought-provoking seminar, you will learn the two basic customer service components that every customer wants.  It’s not rocket science or brain surgery – just the plain truth about what it takes to first meet customer service expectations and then the extra effort required to thoroughly delight customers every time.  Attendees will have the opportunity to share their own customer service experiences – both good and bad.