Tom Rogers, Sr. Marketing Manager,
Talent and Strength's Coach, Discover Financial Services, LLC
Creating Customer and Employee Engagement through Clarity

Tom will be presenting an overview of how to create customer loyalty by creating clarity in the minds of your front line customer service representatives.  The presentation will provide you with concrete strategies that can be applied today. Specifically he will discuss how to identify your core customer, strength, and score.  He will also cover what you can do today to engage your customer and how to create a recruiting advantage for your company.