Keynote Speakers |
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Nigel Adams Vice President of Customer Service, JetBlue Airways
The Culture of Delight
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Sam Dommer
Executive Vice President and CMO, First National Bank of Marin
Growth on Demand
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Rich Harshaw
CEO,Y2Marketing
Monopolize Your Marketplace: Separate Your Business from the Competition- then Eliminate Them
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Bradley Johnson
CFO, REI
Creating a Customer Service Culture
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Kent Murdock President and CEO, O.C. Tanner Co.
From Manufacturing to Marketing: Changing the Nature of a Company |
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Scott Hymas
CEO, RC Willey
Fulfilling Customer Expectations and Achieving Consistent Profitable Growth through Effective Brand Management
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Brett Merrell
Vice President of Marketing, Gerber Products Company
Relationship Marketing: What 75 Years, Research, Technology, and Common Sense Taught One of the Most Trusted Brands in America
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Concurrent Speakers
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Ken Shelton President and Founder, Excellence Performance Systems
Five Steps to Service Excellence
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Steve Larson Vice President of Sales and Business Development, Information Alliance
Marketing Partnerships between the Government and Private Business
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Bob Ligget President, Ligget Professional Development
The Olympic Difference in Customer Service
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Scott Rockwood
CEO, Richter 7
The role of market research in creating a branding strategy
The role of creativity and aesthetics in advertising
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Jeff Adams
Manager of Training and Quality Assurance, Continental Airlines
First Class Service at 30,000 Feet and Below
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Kimberly Larson
Director of Promotions, USU Athletics
The Ins and Outs of Sports Marketing
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