| Keynote Speakers |
 |
Nigel Adams
Vice President of Customer Service, JetBlue Airways
The Culture of Delight
|
 |
Sam Dommer
Executive Vice President and CMO, First National Bank of Marin
Growth on Demand
|
 |
Rich Harshaw
CEO,Y2Marketing
Monopolize Your Marketplace: Separate Your Business from the Competition- then Eliminate Them
|
 |
Bradley Johnson
CFO, REI
Creating a Customer Service Culture
|
 |
Kent Murdock
President and CEO, O.C. Tanner Co.
From Manufacturing to Marketing: Changing the Nature of a Company |
 |
Scott Hymas
CEO, RC Willey
Fulfilling Customer Expectations and Achieving Consistent Profitable Growth through Effective Brand Management
|
 |
Brett Merrell
Vice President of Marketing, Gerber Products Company
Relationship Marketing: What 75 Years, Research, Technology, and Common Sense Taught One of the Most Trusted Brands in America
|
| |
|
|
Concurrent Speakers
|
|
Ken Shelton
President and Founder, Excellence Performance Systems
Five Steps to Service Excellence
|
|
Steve Larson
Vice President of Sales and Business Development, Information Alliance
Marketing Partnerships between the Government and Private Business
|
 |
Bob Ligget
President, Ligget Professional Development
The Olympic Difference in Customer Service
|
 |
Scott Rockwood
CEO, Richter 7
The role of market research in creating a branding strategy
The role of creativity and aesthetics in advertising
|
 |
Jeff Adams
Manager of Training and Quality Assurance, Continental Airlines
First Class Service at 30,000 Feet and Below
|
 |
Kimberly Larson
Director of Promotions, USU Athletics
The Ins and Outs of Sports Marketing
|
| |
|
