Seminar Series
Financial Services &
Customer Service
& Marketing
Women In Business

Human Resources
d 2005-2006



23rd Annual Human Resources Seminar
March 29-30, 2006

Speakers / Co-sponsors

Keynote Speakers

Paula Noble,
Director of Human Resources
Rotorcraft Systems, The Boeing Company

HR Best Practices and the Shingo Prize Award

Paula Noble is the director, Human Resources and responsible for the Rotorcraft Systems Human Resources team and all Human Resources functions at both the Mesa and Philadelphia sites. Paula began this assignment in July 2005 after serving as senior manager, Human Resources in Philadelphia.
Previously, she was the senior manager, Human Resources, at Boeing Commercial Airplanes in Tulsa, Okla., with responsibilities in Tennessee and Arkansas. She also has held positions as Human Resources and Facilities administration with increasing responsibility in the Boeing Commercial Airplanes Fabrication Division in Auburn, Wash., in the 767 Programs Division in Everett, the Boeing Company offices in Seattle and the Wichita Facilities Division in Kansas.
Paula holds a B.S. degree in Business Management from Kansas Newman College in Wichita and an MBA degree from Webster University in St. Louis. She also is a Ph.D. candidate in Organizational Management with emphasis in Information Technology at Capella University.

Alvin Cain
Human Resource Manager; Northrop Grumman Corporation
Diversity Director; Salt Lake SHRM

Diversity Management

Al Cain has worked in the HR arena for over 20 years in both the government and private sectors. He serves on the Northrop Grumman Mission Systems Diversity Advisory Council in support of over 18,000 employees.  Al holds a MS in Human Resources from Chapman University in California, a BS in Professional Aeronautics from Embry-Riddle Aeronautical University and is a Senior Professional in Human Resources (SPHR).  In addition to being a Human Resources Manager at Northrop Grumman, he is also the current Director of Diversity for the Salt Lake chapter of the Society for Human Resource Management.

 Marshall D. Paepke MBA, SPHR
Seniro Vice President, Human Resources; Mountain America Credit Union

Human Resources Infomation Systems

Marshall Paepke is the Senior Vice President Human Resources at Mountain America Credit Union where he has been instrumental in guiding the company through two critical HRIS selections and integration projects. He played a key role in leadership development, defining new benefit, compensation, performance management, and work experience programs. Marshall was also a significant leader in planning two Credit Union mergers.

Dave Ulrich
Professor; University of Michigan

Human Resource Value and Competencies

Dave Ulrich, a Professor of Business at the University of Michigan, recently completed a three year sabbatical as has been on sabbatical as President of the Canada Montreal Mission for the Church of Jesus Christ of Latter-day Saints (July 2002 through July 2005).  As an author, he’s published over 100 articles and book chapters and 12 books, including “Human Resource Value Proposition” (with Wayne Brockbank), and “Why the Bottom Line Isn’t…” (with Norm Smallwood).

Norm Smallwood
Consultant & Author; RBL Consulting

Topic: To Be Announced

Norm is co-founder of The RBL Group, a firm of well-known and broadly experienced management educators and consultants. Representative clients where Norm has collaborated to ensure strategic, sustainable change include Citigroup, Ford, Merck, Glaxo-Smithkline, Hallmark, Harley-Davidson, Intercontinental Hotel Group (IHG); Intel, Nike, StorageTek and Zurich Financial. He has published more than 150 articles in leading journals and newspapers and has contributed chapters to multiple books including a “spotlighted” June, 2004 Harvard Business Review article with Dave Ulrich- Capitalize Your Capabilities.

Ormonde Cragun

Successful Applications of Six Sigma in Human Resource

As a Master Black Belt dedicated to Human Resources, Ormonde is charged with transforming Human Resources using Six Sigma tools and methodologies. Before joining the Six Sigma team in 2003 he worked in various HR areas at Bell Helicopter including, generalist, staffing, compensation, employee relations, relocation, and international. Ormonde joined Bell Helicopter in 1999. Ormonde has a BS in Human Resource Management from USU, and a MA in Organization Behavior from BYU.

Ken Carrig
Executive VP & CAO; SYSCO

HR in Alignment

Ken Carrig is an Executive Vice President and Chief Administrative Officer of Sysco Corporation. Ken holds a B.S., degree in Labor Economics from Cornell University School of Industrial and Labor Relations. Currently, Ken is a member of the Advisory Boards of the University of South Carolina’s MBA School, Cornell University’s School of Industrial and Labor Relations, University of Southern California’s Center of Organizational Effectiveness and the Human Resource Policy Association. 

Concurrent Speakers

Mike Zimmerman
Former Chief Justice; SNELL & WILMER, L.L.P

James Holbrook
Clinical Professor; University of Utah Law School

Current Issues in Mediating and Arbitrating Employment Disputes

Michael Zimmerman served for 16 years as a Justice for the Supreme Court of the State of Utah.  He is the Chair of the Board of Directors for the Utah Council on Conflict Resolution and was an Adjunct Professor at the University of Utah, College of Law, teaching seminars in appellate advocacy and theories of justice.  He received his J.D. from the University of Utah after receiving a B.S. in Political Science.  Among his many achievements he was named as one of the “Best Lawyers in America” (2006).

James R. Holbrook is a Clinical rofessor of Law at the University of Utah’s S.J. Quinney College of Law where he teaches courses in interviewing, counseling, negotiation, mediation, arbitration, trial advocacy, and client crisis management.  Mr. Holbrook attended M.I.T. in 1962, received a B.A. from Grinnell College in 1966, an M.A. from Indiana University in 1968, and a J.D. from the University of Utah in 1974.  He has practiced law for more than 30 years, has mediated or arbitrated hundreds of disputes dealing with a wide range of issues.  In 2002, he received from the Utah State Bar its Peter W. Billings Award for Outstanding Dispute Resolution Service.

Brent Olsen
Labor Relations; Shell Oil

Making Employee Relations Count: Lessons Learned from a Union    

Brent is a Labor Relations Specialist for Shell Oil Company, where he currently works as the lead negotiator to bargain and administer 11 collective bargaining agreements.  Prior to his current assignment with Shell, he worked as an industrial relations representative in Shell's Chemical Plant in Houston, TX, and as the HR Director at Sunshine Terrace in Logan, Utah.  Brent holds a Masters degree from Utah State University in Human Resource Management, where he served as the SHRM student chapter Vice President. 

Dave Herrmann
Executive in Residence; Utah State University

The HR in Small Business

Dave received his BA in Political Science from BYU in 1987 and later returned to the Marriott School of Management to obtain his MBA in 1993.  He started his own wholesale distribution business in 1994 which eventually grew to over 50 employees in 3 locations serving eleven western states.  Eventually, he sold his business and a year later joined the MHR department here at USU as one of it's Executives in Residence.  He enjoys teaching general business management and entrepreneurial strategy; two areas that were so important to his own business experience.

Frances Hume
President; Hume ‘n Resources; HRCI Board of Directors

Advance Your HR Career with PHR, SPHR or GPHR Certification

Frances A. Hume, SPHR, is President of Hume ‘n Resources, an executive coaching and human resources consulting firm located in Park City, Utah.  No stranger to complicated employer issues, Frances is a human resource veteran of 28 years.  An avid HR volunteer, Frances has served in numerous Society for Human Resource Management (SHRM) positions at the national, regional, state, and chapter levels for over 27 years.  She is currently serving as Secretary/Treasurer on the Board of Directors for the Human Resource Certification Institute (HRCI), the credentialing body of SHRM. 

Shauna Karren
Director; Internship Program, College of Business, USU

Paige Geslin
Coordinator; Internship Program, USU

The Value of an Intern  

Shauna Karren is the Director of the Internship Program in the College of Business at Utah State University.  She graduated with a BS in Business Management from USU and was pleased to return to campus to work with student interns six years ago.  She has continually been impressed with the accomplishments of student interns in the college and their contributions to industry.  She also enjoys assisting employers in finding the perfect intern.  She and her husband Dave met while students at USU where they became “True Aggies.”  They enjoy living in Cache Valley and spending time with their four children (Jeff, Konner, Salem and Daisy).   

Paige Geslin is the Internship Coordinator for the College of Business, Utah State University, and has worked in this capacity for 15 years.  Having worked with hundreds of students/interns throughout the years, Paige continues to be inspired by a program that has such a positive impact on an intern’s education and future career. Paige graduated from the University of Wyoming with a BS in Business Education. She has enjoyed being in the classroom as she has taught the incoming freshman “Connections” course at USU for the past five years. Paige and her husband, Mike, are the parents of two boys (Colin and Connor). 

Paul Bingham
Special Agent; Federal Bureau of Investigation

Employee Theft and Workers Compensation Fraud

Bio: Information Unavailable


International Personnel Management Association (IPMA)
Ric Higbee President IPMA-HR
437 N. Wasatch Drive
Layton, UT 84040
(801) 336-3826
Email: [email protected]

Marsh, Inc.
Bob Howard, Vice President, Sales Professional
60 East South Temple, Suite 1600
Salt Lake City, UT 84111
Phone: (801) 539-7491
Email: [email protected]
Web site:

Career Wise
Burt Burrell
3760 Highland Drive, Suite 400
Salt Lake City, UT 84106
Phone: (801) 273-3962
Email: [email protected]

Society for Human Resource Management, USU Student Chapter
Alan Warnick
3555 Old Main Hill
Utah State University
Phone: (435) 797-2301
Email: [email protected]

Society for Human Resource Management, Bridgerland Chapter
Pam Gunnell, President
Phone: (435) 245-7703
Email: [email protected]

Kory Jenkins, Membership Chair
1695 North Research Parkway
North Logan, UT 84341
Phone: 435-797-4355
Email: [email protected]
Northern Utah Human Resource Association (NUHRA)
Douglas Aydelott, President
Vice President, OCM Ogden
2302 Washington Blvd. Suite 400
Ogden, UT 84037
Office: 801 337-5320
Cell: 801 721-7037
E-mail: [email protected]
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