Customer Service and Marketing Seminar

Last Updated: Wednesday, March 21, 2001

March 27, 2001
Room Number

7:20 AM

Registration/Continental Breakfast

- - Lobby

8:20 AM

Welcome

- - 216

8:30 AM

LT & JT Dee Foundation Lecture Series

Bruce Lindsay - News Anchor - KSL Television 216

Who's Afraid of the Big Bad News?

9:30 AM

Networking Break

- - Lobby

9:45 AM

Concurrent Session I

Quinn McKay - Author and Consultant - Synthesis Consulting Group 201/203

Becoming Worthy of Trust

Scott Garner - Managing Director, NetVentures - United Airlines 205/207

Enhancing the Customer Experience through Online Interaction

Brent Bingham - President and CEO - Eclipse Marketing, Inc. 216

Sell Your Way to the Top (without alienating yourself and your company from everyone you know)

10:45 AM

Networking Break

- - Lobby

11:00 AM

George H. "Herb" Champ Lecture Series

Leigh von der Esch - Executive Director - Utah Film Commission 216

The Business of Hollywood in Utah

12:00 PM

Luncheon

- - TSC Ballroom

1:00 PM

George S. Eccles Lecture Series

David Poirier - Executive Vice President and Chief Information Officer - Hudson's Bay Company 216

Customer Relationship Management Transformation of the Oldest Retailer on North America

2:15 PM

Networking Break

- - Lobby

2:30 PM

Concurrent Session II

Quinn McKay - Author and Consultant - Synthesis Consulting Group 201/203

Becoming Worthy of Trust

Scott Garner - Managing Director, NetVentures - United Airlines 205/207

Enhancing the Customer Experience through Online Interaction

Brent Bingham - President and CEO - Eclipse Marketing, Inc. 216

Sell Your Way to the Top (without alienating yourself and your company from everyone you know)

3:30 PM

Networking Break

- - Lobby

3:45 PM

D. Wade Mack Lecture Series

Brent Olson - Assistant Counsel Regulatory - Merck & Co., Inc. 216

TV Advertising of Prescription Drugs:FDA Requirements and Product Liability

4:45 PM

Adjourn

- -
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