| Customer Service and Marketing Seminar |
| Last Updated: | Wednesday, March 21, 2001 |
| March 28, 2001 | Room Number |
| 7:20 AM |
| Late Registration/ Continental Breakfast |
| - - | Lobby |
| 8:30 AM |
| M. Anthony Burns Lecture Series |
| Wendy Jackson - President, Director Marketing Division - Publicis Dialog | 216 |
| 9:30 AM |
| Networking Break |
| - - | Lobby |
| 9:45 AM |
| Concurrent Session III |
| Demetrios Agathangelides - President - Mountain Valley Seed, Inc. | 201/203 |
| A Niche in the Seed Industry |
| Laurel Buchanan - Call Center Recruiter - AOL Time Warner | 205/207 |
| The Battle for Customer Loyalty |
| Sal Arrigo Jr. - CEO - Golden Opportunities of CA | 216 |
| Senior Citizen Consumers- Your Long- Term Customers |
| 10:45 AM |
| Networking Break |
| - - | Lobby |
| 11:00 AM |
| Hewlett-Packard Lecture Series |
| Meredith C. Anderson - Vice President- Investor Relations - Fleming Companies | 216 |
| Investor Relations: Marketing Corporate Results from Wall Street to Main Street |
| 12:00 PM |
| Luncheon |
| - - | TSC Ballroom |
| 1:15 PM |
| Concurrent Session IV |
| Demetrios Agathangelides - President - Mountain Valley Seed, Inc. | 201/203 |
| A Niche in the Seed Industry |
| Laurel Buchanan - Call Center Recruiter - AOL Time Warner | 205/207 |
| The Battle for Customer Loyalty |
| Sal Arrigo Jr. - CEO - Golden Opportunities of CA | 216 |
| Senior Citizen Consumers- Your Long- Term Customers |
| 2:15 PM |
| Networking Break |
| - - | Lobby |
| 2:30 PM |
| Hewlett-Packard Lecture Series |
| Jay Francis - Senior Vice President of Marketing - Utah Jazz | 216 |
| How Market Research Guides You With a Dynamic Product… Where You Have Little Control |
| 3:30 PM |
| Seminar Adjourns/ Aggie Ice Cream |
| - - | Lobby |