Craig J. Redding
Organization Effectiveness Director
Lyondell-Citgo Refining Company

Change Management: An Invitation to the Dark Side. Can the best efforts of the 90% be effective without addressing the deficient 10%?

Presentation Summary
Change Management approaches often state, "Change is achieved when the majority of people (critical mass) are committed to achieve it." Consider a story about how a few problematic individuals easily undermine critical mass, and cause process improvements and strategic initiatives to fall considerably short of the results anticipated. Learn how to address those issues in a way that equally applies to star performers, and achieve triple-digit improvements in company performance within a year.

Biography
Craig Redding is currently leading performance management practices at Lyondell-Citgo Refining Company (LCR), a 3-billion dollar refinery noted for having the highest revenue and profit per employee. He has had 15 years management experience in three of the Hundred Best Companies to Work For. He has led quality improvement at Haworth Office Furniture, Compensation and benefits at Donnelly Mirrors, and authored two books Memoís to Leaders and It Ainít That Complicated, We Just Make It That Way. Craig has been cited in Training and Development Magazineís cover article on compensation, and his strategic planning designs were recently used in Kathy Dannemillerís new book on Large Scale Strategic Change.

Change Management approaches often state, "Change is achieved when the majority of people (critical mass) are committed to achieve it." Consider a story about how a few problematic individuals easily undermine critical mass, and cause process improvements and strategic initiatives to fall considerably short of the results anticipated. Learn how to address those issues in a way that equally applies to star performers, and achieve triple-digit improvements in company performance within a year. Today Craig focuses on discussing an approach to performance management, that leaders say takes a tenth the time to achieve ten times the results.