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Operational Excellence

Douglas E. Dawson
Author
The Only BAD MISTAKE You Make Is the One you Never Learn From: Lessons From the Battle Front

Mr. Dawson, a Frito Lay manager, has learned from his involvement with continuous improvement programs that mistakes are an important part of the process. He will illustrate the value of mistakes and show you how to learn from the mistakes of others. Mr. Dawson's presentation will change the way you feel about making mistakes-it may even change your life!

 

 

 

 

 

 
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