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Operational Excellence

Gary S. Peterson
Vice President-Manufacturing, O.C. Tanner Company
Breakthrough Management: Policy Deployment

In his role as a Change Facilitator, Mr. Peterson initiated O.C. Tanner Company's transformation into an employee empowered, team-based, Lean organization. The company's efficiency increased 24%, its first-time quality improved 81%, and customer lead-time was reduced 80%. In 1999, the company received the coveted Shingo Prize. Mr. Peterson will teach you why policy deployment is more than just a planning tool and how it can energize your company.






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